Privacy Policy
1. Introduction
Aventura Motor Service Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us via email and SMS.
By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information that you provide directly to us when you inquire about our automotive restoration and maintenance services, book an appointment, or communicate with our team. This may include:
Contact Information: Name, email address, phone number, and physical address.
Vehicle Information: Details regarding classic, vintage, or exotic automobiles requiring service.
Communication Data: Records of our interactions, including emails, SMS messages, and call logs.
3. How We Collect Information
We collect information through the following methods:
Online forms and appointment booking widgets.
Direct communication via phone, SMS, and email.
Manual entry into our CRM system when you visit our location.
4. How We Use Information
We use the collected information to:
Provide, maintain, and improve our restoration and maintenance services.
Schedule and manage service appointments.
Communicate updates regarding your vehicle’s status.
Respond to inquiries and provide customer support.
Send relevant service notifications and administrative messages.
5. SMS & Communications
By providing your phone number and opting in to receive messages, you consent to receive SMS and text messages from Aventura Motor Service Inc.
Opt-In: Users opt in by submitting contact forms, booking appointments, or explicitly providing verbal or written consent.
Message Types: You may receive appointment reminders, service updates, and responses to your inquiries.
Frequency: Message frequency may vary based on your interaction with our services.
Costs: Message and data rates may apply.
Condition of Purchase: Consent to receive SMS is not a condition of purchase for any of our services.
6. Data Sharing Policy
We value your privacy and do not sell or rent your personal data.
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. Cookies & Tracking Technologies
We do not currently use tracking cookies or pixels to monitor your behavior on our website.
8. Data Security Practices
We implement technical and organizational measures designed to protect your information from unauthorized access, loss, or disclosure. We utilize secure CRM environments and restricted access protocols to ensure your data remains confidential.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
10. Third-Party Services
We utilize GoHighLevel as our primary CRM and communications processor. GoHighLevel acts as a data processor to help us store contact data, manage conversation history, and facilitate SMS, email, and call tracking. We do not use any other third-party automation or payment tools that share your personal data.
11. Your Rights & Choices
Depending on your location, you may have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing activities. To exercise these rights, please contact us at [email protected].
12. Opt-Out Instructions
SMS: You may opt out of text messaging at any time by replying STOP to any message you receive from us.
Email: You may unsubscribe from emails by clicking the "Unsubscribe" link at the bottom of our communications.
Help: For assistance with our communications, reply HELP or contact us directly.
13. Children’s Information
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the "Last Updated" date.
15. Contact Information
If you have questions or concerns about this Privacy Policy, please contact us at:
Aventura Motor Service Inc.
18920 W Dixie Hwy
Miami, FL 33180, US
Email: [email protected]
Phone: +1 305-932-5460